Extreme Weather Affecting Service – Feb 19 2021

This week’s unprecedented bad weather continues across the entire state of Texas. Utility outages are less widespread today (power, internet, water, natural gas) but continue to have a tangible impact on our staff.  As such you may experience:

  •    An increased wait-time for customer service & support responses.

   Staff (working remotely due to COVID-19) are unable to work without power or internet connectivity.

Please use the following resources to self-serve where possible:

Our reduced support team are working to answer all tickets as soon as possible.

Power and water supply issues are predicted to last for several days.

We apologise for the inconvenience this may cause, and thank for your patience whilst we make all efforts to ensure our staff are safe.