[From the Blog] Creating an Effective Knowledgebase 1: So You Want to Start a Knowledgebase

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If you’re reading this, it’s a pretty good bet that you’ve used a knowledgebase. Knowledgebases provide a self-serve “library” of information about products, services, or other topics. They’re where you go when you need to solve a problem or accomplish a goal. When you’re working with customers, having a knowledgebase is invaluable. Every support department has at least a few questions that are asked regularly, and a well-crafted knowledgebase article on the topic can stop some tickets from…

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