[From the Blog] Creating an Effective Knowledgebase 2: Choosing Your Content

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A knowledgebase is only as good as the content in it, and whether that content is “good” depends on many different factors. The first part of this series covered the basics of knowledgebases and how you can use them in WHMCS. (Check it out here.) In this part, we’re adding help for choosing the articles you’re going to create and avoiding some pitfalls along the way. The most important decision made for every knowledgebase is its content. Will the content be added as-needed for common…

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