Our Best Partners

Ubersmith
For years now, Ubersmith has had an official partner program. It’s a global program with partners operating in many different countries. These partners help Ubersmith create broader, deeper and more valuable solutions for our customers and the broader market. The main categories of partners we have including the following: Payment partners Cloud partners Hardware partners Services partners In this blog post, I wanted to highlight four of our favorite partners and share some information about each of their companies. These are the partners with whom we are most active and appreciate the most – whether that means building joint solutions, going to market together, sharing leads, servicing customers together and / or helping in another way. Here are the partners: Authorize.net Devtech OnApp PayPal Authorize.net is a leading provider of…
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Our New Head of Sales

Ubersmith
Please join me in congratulating Nicolette Dieffenbaugher on a well-deserved promotion to Director of Business Development for Ubersmith. In this role, she will be leading all of our sales and partnership activities globally. She joined us nearly two years ago from a customer loyalty AI tech company called Lassie and prior to that worked at a fashion, beauty and lifestyle internet company called Wheretoget. Nicolette has done a great job on everything she’s touched from partnerships, analytics and sales operations to sales development, interim marketing and recently sales. As head of partnerships, she did a superb job working with our numerous payments, cloud, hardware and services partners around the world. Among other initiatives, she led our recent push into setting up and proving out for our customers key development partners…
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Octopus System

Ubersmith
“A good billing system is like an octopus.” From Wikipedia: Octopus (pl. octopuses/octopi) are soft-bodied, eight-limbed molluscs of the order Octopoda. Yes, an octopus has eight limbs. The thought that a billing system is like an octopus occurred to me some years ago when thinking about Ubersmith (which is actually more than a billing system, as you know, with billing as the premier component) and other billing / similar systems at a higher level.  I know I discussed the idea internally at that time and have shared it with some customers or partners here or there, but I don’t think I ever formally shared it externally. Ubersmith has eight main components (or limbs): Billing Customer management Sales quoting Order management Device management Support ticketing Customer portal Plugin system and API…
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A Quarter in at Lumine

Ubersmith
It’s now been a full calendar and fiscal quarter since we were acquired by the Lumine Group on July 1, 2021. In this post, I wanted to share a summary of some of the things that have happened since then for our customers and for our team at Ubersmith.  After we closed, we immediately made external and internal announcements by both Ubersmith and Lumine. Our team took the news well and was excited. It was great to see so much support coming from our customers, partners, analysts and others. Our customers, in particular, appreciated that we would no longer be owned by a parent company that competed directly with many of them in the data center and cloud services markets.  There was quite a list of onboarding sessions that various…
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New Managed Services Offered by Ubersmith for Subscription Management

Ubersmith
Expert services are now generally available for both cloud and on-premises users NEW YORK, September 29, 2021 – Ubersmith, a leader in subscription management for the cloud, today announced the availability of a range of managed services to help customers of its software suite, including upgrades and other services for its product and ancillary software, such as the operating system and database. The company is now able to provide more complete and managed solutions to its customers anywhere in the world. “As a company, our focus has been developing our suite of software to support subscription billing, infrastructure and ticketing, which extends to a plugin framework for third-party software,” said Kurt Daniel, CEO of Ubersmith. “As we have evolved and today cover all essential business operations, our customers and prospects…
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Version 4.6.1

Ubersmith
Enhancements General Added a new dashboard notification for new Ubersmith releases Improved export flow and logging for QuickBooks Online Exporter plugin Improved QuickBooks Online Exporter plugin UI Optimized many database queries in relation to the ACL system Client Manager Improved the usability of the password prompt when changing the email address of a client, contact, or user Optimized memory usage during the nightly invoicing cron and added support for graceful shutdown when receiving SIGHUP/SIGINT/SIGTERM signal interrupts Added summary_api function to the Ticket Billing and Bandwidth Billing service modules available through the client.service_module_call API method Added logging for service module nightly cron tasks Device Manager Added a status check (for valid credentials and timezone configuration) when adding or modifying an appliance Order Manager Added a new MaxMind minFraud integration plugin supporting the…
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Release Notes 4.6.1

Ubersmith
Enhancements General Added a new dashboard notification for new Ubersmith releases Improved export flow and logging for QuickBooks Online Exporter plugin Improved QuickBooks Online Exporter plugin UI Optimized many database queries in relation to the ACL system Client Manager Improved the usability of the password prompt when changing the email address of a client, contact, or user Optimized memory usage during the nightly invoicing cron and added support for graceful shutdown when receiving SIGHUP/SIGINT/SIGTERM signal interrupts Added summary_api function to the Ticket Billing and Bandwidth Billing service modules available through the client.service_module_call API method Added logging for service module nightly cron tasks Device Manager Added a status check (for valid credentials and timezone configuration) when adding or modifying an appliance Order Manager Added a new MaxMind minFraud integration plugin supporting the…
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More Subscription Options

Ubersmith
Recently I read an article in the New York Times by Shira Ovide called, “The subscription buffet may be over.” In it, she nicely summarized how consumer content companies such as Disney and Spotify are charging more in new premium subscription offerings for additional content or charging less in new entry level subscriptions for less content and/or added advertisements for the user. This evolution in subscriptions makes a lot of sense for consumer businesses and also for enterprise and other businesses. I remember when I took over pricing as a product manager for one of Microsoft’s server products two decades ago. We offered the following “editions”: Personal Edition Developer Edition Mobile Edition Standard Edition Enterprise Edition Each product offering was different and served a different use case or purpose.  While…
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Abusix Offers Extra Security for Ubersmith Business Management Software

Ubersmith
Integration with leading business management software protects against cyber attacks NEW YORK, August 10, 2021 – With cyber attacks on the rise and an increasing concern for organizations, Ubersmith is partnering with Abusix to offer extra protection for users of Ubersmith’s business management software. Abusix has integrated its automated AbuseHQ abuse management platform with the Ubersmith software suite providing customers with full visibility to networks, including copyright infringement, malware and any other type of network abuse. This enables Ubersmith customers to increase their security by detecting vulnerability issues, network abuse and fraud in a network quickly to dramatically decrease their legal risk and related costs of mitigating cyber attacks. “Security is a top-of-mind concern for businesses with cyber attacks increasing exponentially,” said Kurt Daniel, CEO of Ubersmith “With our relationship…
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Where Are We Now

Ubersmith
Our team suggested that it would be interesting for us to share where the Ubersmith team is located in the world these days, especially in light of the COVID-19 pandemic. Ubersmith was started in the US in New York State to serve its first customer, which happened to be its parent company (called Voxel at the time). Over time, we have added team members (and customers) in additional locations, plus partners and vendors in various locations. Our current team members are located in and around: New York, NY, US Troy, NY, US Miami, Florida, US Los Angeles, California, US Toronto, Ontario, Canada Montreal, Quebec, Canada Santo Domingo, Dominican Republic Panama City, Panama Our current customers are located in at least twelve countries in six different continents. The countries include: The…
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